Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
- Flat Rate Shipping: We offer free shipping.
- Shipping Time: 9:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles)
- Shipping To: Worldwide shipping
- Transit Time: 4 to 7 business days
- Processing Time: Orders are processed within 1 to 2 business days.
- Shipping Fees: Free Shipping
- Shipping Methods: We offer standard and expedited shipping options.
International Shipping
We ship internationally to many countries. Shipping times and fees may vary depending on your location.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@neonsign.website with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@neonsign.website with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Check our return policy [Return Policy URL]
If you have any further questions, please don’t hesitate to contact us at support@neonsign.website.
NeonSign 1500 Broadway #500 Email: support@neonsign.website Number: +12096760518